Policies

See below for:
  • Contact Information
  • Shipping Policy
  • Return Policy
  • Exchange Policy
  • Cancellation Policy
  • Privacy Policy

Contact Information

Contact us at monarkbodycare@gmail.com with your questions or concerns.

Shipping Policy

  1. All orders ship within one business day of date of purchase via USPS. Orders placed on Friday-Sunday will ship the following Monday.

  2. All orders are subject to a $5.00 shipping cost.

  3. All orders will be provided a tracking number, which will be included in your order confirmation email.

  4. For all orders over $500 “signature on delivery” is required, and the shipping and billing addresses must match. This policy helps to protect your purchase, while minimizing the risk of fraud.

  5. If an order was shipped to the wrong address and is being returned to sender, please contact us. We will double check that the address it was shipped to matches the address provided to us. If the address error was our responsibility, we will ship a replacement at no cost to you. Otherwise, we are happy to resend the package once it is returned to us at your cost and discretion.

Return Policy

We provide free* returns on any products purchased directly from us within 30 days of delivery for any reason. Please first contact us at monarkbodycare@gmail.com to get your return started. Partial refunds in certain circumstances beyond 30 days may be granted at the sole discretion of the company.

  1. To initiate a return, please contact us at monarkbodycare@gmail.com.

  2. Refunds beyond the 30-day threshold will be made at the discretion of Monark Body Care.

  3. Please make sure you have your proof of purchase or receipt ready when you contact us so that we can best assist you with your return.

  4. Please package the items you are returning carefully in the original packaging or in another secure manner and include the invoice or order slip. Once your return is received and inspected, we will send a return notification email. We will also notify you whether your refund has been approved. Once approved, the refund will be processed, and a credit will be automatically applied to the credit card or original method of payment within 30 days.

  5. Please send all returns to the following address:

    Monark Body Care
    311 SW 2nd St.
    P.O. Box #1398
    Corvallis, OR 97339

  6. We cannot accept returns on items that are not purchased directly from Monark Body Care. For products purchased from a third-party (e.g., brick and mortar store or online distributor), please return products with proof of purchase directly to the third-party, which will be subject to their return policy. If you have any problems with your vendor, we'd love to know about it. Please reach out to us directly in such a case.

  7. We will not refund or replace items for products purchased from unauthorized sellers (eBay, Groupon, etc).

  8. We reserve the right to refuse returns on orders for any reason.

*Free shipping will be provided for all returns within the United States, with the exclusion of any territories, holdings, other land or vessels, and military bases outside of the 50 states.

Note on CBD Efficacy: Everyone’s experience with CBD is different, and there is no guaranteed or standard reaction. Some people find a very small amount of CBD to provide the adequate effect, while others use much more depending on their body and circumstance. CBD is a very personalized supplement and may not be effective for some individuals’ specific goals. It is also important to understand that you will not necessarily feel anything when using CBD, and the effect may sometimes be in what you no longer notice. Have questions regarding serving size, usage frequency, or anything else? Reach us at monarkbodycare.com As these products have not been evaluated by the FDA, we cannot make any claims as to any benefits these products may provide.

Exchange Policy

If you receive an item that is defective or damaged, please contact us within 30 days of delivery by sending us an email at monarkbodycare@gmail.com. We are happy to exchange damaged or defective items for a like item.

Once the exchange has been authorized by us, please send your items to:

Monark Body Care
311 SW 2nd St.
P.O. Box #1398
Corvallis, OR 97339

We ship all of our products as quickly as possible, but depending on the ship-to location, the time an exchanged product takes to arrive may vary.

Cancellation Policy

Unfortunately, we are unable to cancel any orders once they are processed. If you have an issue with an order, please contact us at monarkbodycare@gmail.com.

Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at monarkbodycare@gmail.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located outside of the US and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.